Support and Escalation
Get help when you need it. Access support contact details, resolve urgent payment issues, and upload required documents.
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Payment support
Tasks and documentation
- Why do I have to provide information or documents to make a payment?
- How to submit a task
- Tasks - frequently asked questions
- What's a task and why do we ask for this information
- Accepted documents and file sizes
- I have been asked to submit a task or document
- Why do I need to prove where my money comes from? (verify source of funds)
- Can I use my bank statement as a source of funds?
- I need information from my recipient to complete a task
- How to decline a task