I entered the wrong reference

The reference field in Send is labelled Your reference (appears on their statement). It is shown on the Confirm payment screen.
The reference is optional. You do not need to add one to submit a payment.
If you add a reference, it's sent with the payment and will typically appear on your recipient's bank statement (for example, 'Invoice 1234'). Exactly how it displays depends on the recipient's bank.
You can edit the reference at any time before you confirm the payment. Once the payment is confirmed, the reference cannot be changed in Send.

If you have not yet confirmed the payment, click Back on the Confirm payment screen, update Your reference, and submit again.

If the payment has already been confirmed, the reference cannot be changed in Send.

The reference cannot be changed in Send.
Contact your recipient and let them know the reference that was actually sent with the payment, so they can match it on their side.

A reference cannot be added once the payment has been confirmed.
A missing or incorrect reference does not usually prevent a payment from progressing.
Contact your recipient with the payment date and amount so they can match it to the right invoice or account.

A missing or incorrect reference does not usually prevent a payment from progressing.
Your payment will continue through its normal stages once confirmed.
The reference cannot be edited in Send after confirmation.
If your recipient has trouble locating the payment, contact them with the payment date, amount, and the reference used.
If the recipient still cannot locate the funds, contact our support team.

Send your recipient the date, amount, and the reference that was actually used, so they can match it manually.
If they still cannot locate the funds, contact our support team.

Once a payment is confirmed, the reference cannot be added or edited in Send.
Contact your recipient with the payment date and amount so they can identify it on their side.

A missing or incorrect reference does not usually prevent a payment from progressing.
If your payment has been Returned, see Why was my payment refunded.
If your payment has been Cancelled, see Why was my payment or transfer cancelled?.

Once submitted, payments cannot usually be cancelled by the customer. Contact our support team as soon as possible if you need help.

Phone: 1800 982 418
International: +61 7 5619 5700
Hours: 8:30am - 5:30pm AEST/AEDT, Monday - Friday

If you typed the wrong reference, or you forgot to add one, this article explains what you can do next.