Is it safe to send large amounts with Send?

Send is regulated by ASIC and AUSTRAC, holds an Australian Financial Services Licence (AFSL), and operates in accordance with our Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) obligations under Australian law.

Regulated by ASIC and AUSTRAC. Send holds an Australian Financial Services Licence (AFSL), and operates in accordance with our Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) obligations under Australian law.
Internationally recognised security standard. Send has received ISO 27001:2022 certification, an international standard for managing information security.
Multi-factor authentication (MFA) on every login. MFA is mandatory for all Send customers. You use an authenticator app on your phone to confirm it's really you each time you log in to keep your account safe and secure.
Encrypted connections. All activity in your Send account uses secure, encrypted (HTTPS) connections.

Send uses multi-factor authentication (MFA) to help protect your account.
For step-by-step setup instructions, see Setting up multi-factor authentication (MFA).
For common questions, see MFA FAQs.

For some larger or uncommon payments, we may ask for additional information about the source of your funds and documentation supporting the reason for payment (e.g. an invoice). This helps us meet our legal and compliance obligations.
If we need anything from you, we'll contact you directly via email or within the Send portal.

For some larger or uncommon payments, we may need to confirm the source of your funds. This helps us meet our legal and compliance obligations.
Send your documents through as soon as possible so we can complete your payment without delay.

Send is built to give you flexibility with your payments and transfers, within some limits.
The minimum amount you can send through the Send portal is AUD $250.
The maximum amount varies from account to account. If you receive an alert in the portal that your amount is too high, or if you need to send less than AUD $250, please contact our customer service team and we'll help you complete your payment.

This can happen for a small number of less-common currencies, where our banking or currency partners require a minimum trade amount.
Try increasing the amount you're sending or contact our support team for guidance.

Send is regulated by ASIC and AUSTRAC, holds an AFSL, and meets Australia's AML and CTF obligations.
If you have any concerns about a specific transfer, please contact our support team.

Phone: 1800 982 418
International: +61 7 5619 5700
Hours: 8:30am - 5:30pm AEST/AEDT, Monday - Friday

Yes - Send takes safety, security, and trust seriously. Whether you're sending a small or a large amount, your account is protected and your money is handled in line with Australian financial regulations.