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Why does the account name say SENDFX LIMITED CMA and not Send Payments?

When you go to add money to your Send wallet, the account name shown on your pay-in details will be either SENDFX LIMITED CMA or Send Payments. Both are valid Send account names - which account name you see depends on the specific wallet you're funding. This article shows you how to use the details displayed in Send when making the transfer from your bank.

Before you start

  • You'll need the pay-in details (the bank details Send shows you for funding your wallet).
  • The payment must come from a bank account held in your own name (or your business's name, for business accounts).
  • Send only accepts payments into your wallet from your own bank accounts (or your business's, for business accounts). Payments from another person or business on your behalf - including from family, friends, employers, clients, or companies issuing refunds - will be flagged and may be delayed or returned.
  • You'll need to have an active Send account and to be logged in.

How to use Send's account details. 

Step 1: Open your wallet details in Send

  • Log in to your Send account.
  • Go to the wallet you want to add money to.
  • On the wallet page, look for the section called "Add funds to your wallet", or click the Add funds button.
  • You'll see an Account Name field showing either SENDFX LIMITED CMA or Send Payments.

[Suggested visual: add a screenshot of the "Add funds to your wallet" panel showing the Account Name field.]

Step 2: Carefully check the account name and use the details exactly as shown

  • Look carefully at the Account Name shown in your pay-in details. It will be either SENDFX LIMITED CMA or Send Payments. Which one you see depends on your specific wallet.
  • In the Recipient name (or "Account name" / "Pay to") field in your bank, enter the account name exactly as displayed - either SENDFX LIMITED CMA or Send Payments.
  • Enter the account details exactly as displayed on your wallet details.
  • Make sure the payment is being sent from a bank account held in your own name (or your business's name, for business accounts).

Step 3: Send the payment

  • Submit the transfer from your bank.
  • Keep your bank's confirmation receipt in case our support team needs to check it later.

 

What happens next

  • Once we receive the payment, it will be processed and credited to your wallet as soon as it is available.
  • Processing times can vary depending on the payment method, your bank, and any intermediary institutions.
  • Incoming payments may be reviewed before funds are made available in your wallet. As a regulated financial business, we carry out these checks to meet our legal and compliance obligations.
  • We may request supporting documentation to verify the legitimacy of an incoming payment.
  • If further information is required, we will request it as a task via the Send portal.
  • When the funds are credited, your wallet's Available Balance will go up and you'll be able to use the money straight away.
  • If the funds haven't appeared and you're unsure about the status, please contact our support team and have your bank confirmation ready.

Common questions

Why does my account name say SENDFX LIMITED CMA and someone else's says Send Payments?

  • Both are valid Send account names. Which one you see depends on your specific wallet.
  • Always carefully check your own wallet details in Send and use exactly what's shown for your wallet. Do not copy someone else's account name.

Should I use 'Send Payments' or 'SENDFX LIMITED CMA' as the recipient name?

  • Use whichever account name is shown on your own wallet details in Send.
  • If it shows SENDFX LIMITED CMA, enter SENDFX LIMITED CMA.
  • If it shows Send Payments, enter Send Payments.
  • Always copy the name and account details exactly as displayed.

I see the account name on my bank statement isn't my personal name or the Send brand. Is that right?

  • Yes. Your bank will record the recipient using the account name shown on your wallet details (either SENDFX LIMITED CMA or Send Payments), so this is what will appear on your statement and confirmation receipts.

I'm not sure I used the right name when I sent my transfer.

  • Please check your bank's confirmation to see what account name you entered.
  • If the account name doesn't match what's shown on your wallet details, contact our support team and provide your bank confirmation so the payment details can be checked.

For a full walk-through of adding money to your wallet, see Adding money into your account or wallet. For information about how to receive money into your wallet, including who can pay you in, see How do I receive money?

 

Contact us

Call Us

Phone: 1800 982 418
International: +61 7 5619 5700
Hours: 8:30am - 5:30pm AEST/AEDT, Monday - Friday

Email Us

info@sendpayments.com