Which currencies does Send support?
This article explains which currencies you can send and pay-in to your wallet with Send, and what to do if your currency is not available.
Before you start
- Send supports a set list of currencies for sending money and for Pay-in.
- The currencies available to you may depend on your account type, the product you use, the country you're sending to, the payment route, and your agreement with Send.
- If you can't see a currency in your account, please contact us to check what is available for you.
Wallet currencies
Send supports wallets in 19 currencies. You are able to pay money into these wallets, convert between supported currencies, or send money from your wallet in any of these currencies:
- AUD - Australian dollar
- CAD - Canadian dollar
- CHF - Swiss franc
- CNY - Chinese yuan (Renminbi)
- CZK - Czech koruna
- DKK - Danish krone
- EUR - Euro
- GBP - Pound sterling
- HKD - Hong Kong dollar
- HUF - Hungarian forint
- MXN - Mexican peso
- NOK - Norwegian krone
- NZD - New Zealand dollar
- PLN - Polish złoty
- SEK - Swedish krona
- SGD - Singapore dollar
- TRY - Turkish lira
- USD - US dollar
- ZAR - South African rand
When money is paid in to your Send account, the funds must arrive in the same currency as the wallet.
Currencies you can send
You can send money to recipients in over 120 currencies. This includes:
- The 19 wallet currencies listed above. You can send these directly from your wallet.
- Many additional local currencies. For these, we convert your funds from one of your wallet currencies at the time of payment.
- Please note: Supporting a currency does not always mean we can send money to every country where that currency is used. For more information, see Countries available with Send.
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Where you can send money
You can pay recipients in over 80 countries. In most countries, you can pay your recipient in their local currency or in AUD, EUR, or USD.
Why a currency may not be available
A currency may not be available for several reasons.
For example:
- The currency is not supported for your account type
- The currency is not available for the recipient country
- The payment route is not currently available
- Sanctions, regulatory requirements, or internal risk controls.
- The currency, country or corridor is restricted for legal, compliance, sanctions, risk or operational reasons.
What happens next
If you try to send money in an unsupported currency
If you try to add a recipient or create a payment in a currency that is not available, you'll see a message in your account letting you know we can't complete this step right now.
The message will ask you to call us on 1800 982 418 (8:30am - 5:30pm AEST/AEDT, Monday - Friday) so we can help you find the best next step.
When you call us, our team can:
- Confirm whether the currency is unavailable today.
- Suggest a supported currency that may work for your recipient.
If a pay-in arrives in an unsupported currency
If a pay-in is in a currency we cannot accept, the funds will not be added to your wallet. After our checks, the payment will be rejected and the funds will be returned.
- The funds will be sent back through the original payment route. The sender should check with the original bank for when the returned funds become available.
- We are not able to convert these funds and add them to your account in a different currency.
- If you are not sure whether your pay-in was in a supported currency, please contact us with your payment confirmation ready.
Common questions
I can't find my currency in the list when adding a recipient.
- This usually means the currency is not supported on your account today.
- Please call us on 1800 982 418 (8:30am - 5:30pm AEST/AEDT, Monday - Friday) so we can help you find the best next step.
I added funds to my wallet but it never arrived.
- If the money was in a currency we don't support, the payment will have been returned to you. Check with your bank for the returned payment.
- If your money was in the same currency as your wallet but the funds still haven't arrived, please contact us so we can help. Have a payment confirmation ready to send to us - we may need it to track your payment. Make sure it shows:
- your account name and account number
- the Send account name and account number
Why can't Send just convert the money for me?
- If a pay-in is made in a currency we cannot accept, we cannot add it to your wallet or convert it into another currency.
- When you make a payment from your Send account, we may be able to convert from one of your available wallet currencies into another supported currency at the time of payment, depending on the recipient country and payment route.
Contact us
Call Us
Phone: 1800 982 418
International: +61 7 5619 5700
Hours: 8:30am - 5:30pm AEST/AEDT, Monday - Friday