Before you start
- You'll need a Send account.
- You'll need your recipient's RUN number ready before you start adding them.
- Send will only ask for this when:
- You're adding an individual recipient (not a business), and
- The recipient's country is Chile, and
- You're sending in Chilean Pesos (CLP).
What is a RUN?
The Rol Único Nacional, or RUN, is a personal identification number assigned to individuals in Chile.
- For individuals, the same number is also used as their Rol Único Tributario (RUT) for tax identification purposes.
- The number includes a numeric section followed by a check digit. The check digit may be a number or the letter K.
When you reach this step, the Send screen will show you the format required for the field.
Why we ask for it
We ask for this information to identify the recipient, meet local payment requirements and support our compliance checks.
Where to get the number
Your recipient is the best person to provide this number. If they aren't sure where to find it, common sources include:
- A Chilean national ID card (Cédula de Identidad)
- A Chilean passport
- Tax documents from the Chilean tax authority (Servicio de Impuestos Internos, or SII)
If your recipient is unsure, please ask them to confirm their RUN with their own records.
Steps to adding a recipient with a RUN
Step 1: Open the Add recipient screen
- Log in to your Send account.
- Go to the Recipients page.
- Select Add recipient.
- Choose Individual as the recipient type.
- Select Chile as the recipient's country.
- Select Chilean Pesos (CLP) as the currency.
Step 2: Enter the RUN number
Enter the RUN into the Provide the Rol Único Nacional (RUN) field. Follow any on-screen instructions and any validation messages shown to you as you type.
- Don't include spaces, periods or hyphes
- If the check digit is K, enter it as a capital letter
Step 3: Continue adding the recipient
- Once the number has been entered, continue with the remaining recipient details.
- Review the information before you save the recipient.
What happens next
- If the information entered is not accepted, check the number with your recipient and try again.
- Once you save the recipient, we'll review their details. You'll be able to make a payment to them once they've been approved. For more information, see How long does it take to verify my recipient?
- If we need to confirm any details, we may contact you for more information.
Common questions
I don't know my recipient's RUN
- Ask your recipient to provide the number shown on their official identification document or tax records.
- Send cannot retrieve or confirm the number for you.
I'm getting an error when I enter the RUN
If the field shows an error or won't accept what you've entered, please follow the on-screen message.
You may want to check that:
- The number is correct with your recipient.
- You haven't included spaces, periods or hyphens.
- You have included the check digit.
- Any letter K has been entered as a capital letter.
- The number matches the format guidance shown on screen.
I can't continue adding my recipient without it
- You'll need to enter the required RUN information before you can continue.
- If you don't have it yet, come back once your recipient has shared it with you.
My recipient doesn't have a RUN, or doesn't want to share it
The required identification number must be provided before you can finish adding the recipient. Contact our support team if you believe the field does not apply to your recipient.
Why do you ask for this?
We may ask for this information to help identify the recipient, meet local payment requirements and support our compliance checks.
Contact us
Call Us
Phone: 1800 982 418
International: +61 7 5619 5700
Hours: 8:30am - 5:30pm AEST/AEDT, Monday - Friday