Before you start
You'll need:
- A Send acccount
- Your recipient's Cédula (CC number)
Send will only ask for this when you're adding an individual recipient. You won't see this field when adding a business recipient.
What is a Cédula (CC number)?
- A Cédula, sometimes shown as the CC number, is a personal identification number used for individuals in Colombia. It is also used as an individual tax identification number.
- When you reach this step, the Send screen will show you the format and length required for the field.
Why we ask for it
We may ask for this information to help identify the recipient, meet local payment requirements and support our compliance checks.
Where to get the number
Your recipient is the best person to provide this number. If they aren't sure where to find it, common sources include:
- The Registraduría Nacional del Estado Civil website or app (the Colombian authority that issues Cédulas)
- Their Cédula de Ciudadanía (national ID) card
- Their employment or tax records
Steps to adding a recipient with a Cédula (CC number)
Step 1: Open the add recipient screen
- Log in to your Send account.
- Go to the Recipients page.
- Select Add recipient.
- Choose Individual as the recipient type.
- Select Colombia as the recipient's country.
Step 2: Enter the Cédula (CC number)
- In the Cédula (CC number) field, enter your recipient's number.
- Enter the digits only. Do not include spaces or dashes.
- Follow any guidance shown in the field about the required format.
Step 3: Continue adding the recipient
- Once the number is entered, continue with the rest of the recipient details.
- Review the information before you save the recipient.
What happens next
- Once you save the recipient, we'll review their details. You'll be able to make a payment to them once they've been approved.
- For more information on this, see How long does it take to verify my recipient?
- If we need to confirm any details, we may contact you for more information.
Common questions
I don't know my recipient's Cédula or CC number
- Only the recipient will have this information. We can't look it up for you.
- Ask your recipient to provide the number shown on their official identification documents.
The form won't accept the number I entered
- Remove any spaces or dashes. Only the digits should be entered.
- Check that the number matches the format guidance shown in the field.
- Double-check the number with your recipient.
My recipient is a business in Colombia. What do I enter?
- You won't see this field when adding a business recipient. Send only asks for the Cédula (CC number) when you're adding an individual.
- When adding a business recipient, you may be asked for the business NIT (Número de Identificación Tributaria) instead.
Why do you ask for this?
- We may ask for this information to help identify the recipient, meet local payment requirements and support our compliance checks.
Contact us
Call Us
Phone: 1800 982 418
International: +61 7 5619 5700
Hours: 8:30am - 5:30pm AEST/AEDT, Monday - Friday