What information will I need to pay someone?

Before you start

You'll need a Send account that is set up and ready to use.
Have your recipient's full name, address, and bank account details on hand. Or if your recipient is a business have their registered business name, registered business address, and bank account details.
Once you select your recipient’s bank country and currency, Send will display only the required banking fields. Because requirements vary by destination and currency, these fields may differ between recipients.

How to add a new a recipient.

Step 1: Choose the recipient type

When you add a new recipient, you'll first choose whether they are an Individual or a Business. The information we ask for depends on which one you pick.

Step 2: Enter the recipient’s bank country and currency

The second step of the Add a recipient flow ask for the recipient's bank country and currency.

You'll always need:

The bank country
The recipient’s currency

Step 3: Enter the recipient's details

The third step of the Add a recipient flow ask for the recipient's personal or business details.

For an individual recipient, you'll need:

First name
Middle name (if they have one)
Last name
Residential address

For a business recipient, you'll need:

Registered business name
Registered business address

Step 4: Enter the bank details

On the fourth step of the flow, Bank details, you'll add the recipient's bank account information.

You'll always need:

The account name (the name on the bank account)
The bank account details

You'll be asked for the bank account details that apply to the country and currency you have chosen. Send will show you the right fields to fill in for your recipient.

Confirm the bank details directly with your recipient using contact details you already trust, particularly if their details have recently changed.

What happens next

After you save your recipient, the details may need to be reviewed before you can send a payment to them.
In some cases, we may ask you for a little more information to help us set up your recipient. If we need anything further, we'll email you and let you know in the Send portal.
If you have any questions while you're setting up a recipient or sending a payment, please contact our support team.
Once your recipient is Active you can create a payment and send them funds.

Common questions

I don't know my recipient's full address - can I still pay them?

The residential or registered business address is required. Without it, we can't add the recipient.
Ask your recipient for their address before you start the Add a recipient flow.

Which bank details do I need for my recipient's country?

The exact fields depend on the country and currency you're sending to.
Send will only show you the fields that are needed once you choose the destination country and currency on the Bank details step.
If you're not sure, ask your recipient to confirm their bank account details directly with their bank.

Send is asking me for more information after I added my recipient.

Sometimes we need a little more information before we can finish setting up your recipient.
Follow the instructions shown in your Send account and provide what's asked for.
If anything is unclear, please contact our support team.

I added my recipient but I can't send a payment to them yet.

The recipient must be active before you can send them funds.
New recipient details may need to be reviewed before you can send a payment to them.
If you've been waiting for a while or you're not sure why a payment can't be sent, please contact our support team.

Why am I being asked for a payment reason?

The payment reason helps us understand the purpose of your payment and meet applicable payment-processing and compliance requirements.
For more detail, see Why do I have to provide information or documents to make a payment?

Contact us

Call Us

Phone: 1800 982 418
International: +61 7 5619 5700
Hours: 8:30am - 5:30pm AEST/AEDT, Monday - Friday

Email Us

info@sendpayments.com