Product Disclosure Statement
The Product Disclosure Statement (PDS) is an important document about our foreign exchange and remittance services. This article gives you a plain-English summary and shows you how to access the full document.
The information in this article is general information only and does not take into account your personal circumstances, needs or objectives. Send Payments is an independent money remitter and holds Australian Financial Services Licence No. 509635. We provide foreign exchange and remittance services only. You should read the Financial Services Guide and Product Disclosure Statement on our website before deciding whether to use our services.
What the PDS covers
The PDS contains important information about our services, including:
- The foreign exchange and remittance services we provide.
- Fees and costs that may apply when you send money or convert currency.
- Risks involved in using our services, such as exchange rate movements.
- Your rights and our responsibilities as your service provider.
- How to make a complaint.
This is a summary only. You should read the full Product Disclosure Statement for the complete and current terms and disclosures.
How to access the PDS
You can read or download the latest Product Disclosure Statement at any time on our website:
- Visit https://sendpayments.com/product-disclosure-statement/.
- Open the PDF in your browser, or save it to your device for later.
We recommend reading the PDS before you open an account or send your first transfer, so you know what to expect.
Related documents
You should also read the following documents, which are available on the Send website:
- Financial Services Guide - explains who we are, the services we provide, and how we are paid. See, Financial Services Guide.
- Terms and Conditions - sets out the rules that apply when you use a Send Payments account. See, Terms and Conditions.
What happens next
- The PDS is updated from time to time. Always check our website for the most recent version.
- If anything in the PDS changes in a way that affects you, we will let you know.
- If you have questions about the PDS, please contact our team for general information only, and refer to the Financial Services Guide and Product Disclosure Statement on our website.
Contact us
Call Us
Phone: 1800 982 418
International: +61 7 5619 5700
Hours: 8:30am - 5:30pm AEST/AEDT, Monday - Friday