Opening an account for a Business.

Before you start

Authority to open and manage an account on behalf of the business. Depending on the business structure, you may be a director, partner, trustee or another person who has been formally authorised. We may ask for evidence of your authority. If you're not sure, see Can I open an account for someone else?
Have your business registration details handy (for example, your ABN or ACN for Australian businesses).
Have details ready for the relevant owners, directors, or controllers of the business, including:
- Full legal names
- Dates of birth
- Residential addresses
- Phone numbers
- Email addresses
Use an email address you can access and verify.
Have your mobile phone or tablet nearby. You'll need it to set up multi-factor authentication (MFA).

Send can support a range of Australian business and entity types, including:

Sole trader
Company
Partnership
Trust
Co-operative
Indigenous corporation
Joint venture
Your business must be registered in a country that Send currently supports. See Countries we can onboard businesses from and why.

How to open a Send account for your business.

Step 1: Choose your account type and confirm authority to act

Select Business as your account type.
Confirm that you have authority to open and manage the account on behalf of the business.
Tick the box to confirm, then select Continue.
If you can't confirm you have authority to act, you won't be able to continue. See Can I open an account for someone else? for more information.

What does "authorised to act on behalf of the business" mean?

Having authority means that the business has permitted you to open and manage the account on its behalf. Your authority may arise from your position within the business or from a formal authorisation. Depending on the business structure and your role, we may ask you to provide supporting evidence.

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Step 2: Enter your email and create a password

Enter the email address you'd like to use for your account.
Create a password.
Check your inbox and verify your email entering the code we send you.

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Step 3: Set up multi-factor authentication (MFA)

Follow the on-screen instructions to set up MFA.
MFA adds an extra layer of security to your account by asking for a one-time code each time you sign in.
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Step 4: Enter your business name and where it's registered

Enter the registered name of your business.
Select the country where your business is registered.
Enter the mobile phone number you'd like to use for your account.

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Step 5: Tell us how you plan to use your account

We'll ask a few questions so we can understand how you intend to use Send. These may includee:

The countries and currencies you plan to send money to.
The countries and currencies you plan to receive money from.
What you plan to use Send for
How often you expect to send money.
The largest amount you plan to send in the next 30 days, in Australian Dollars (AUD).

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Step 7: Confirm your details

Review the information you've entered.
Make any corrections if needed.
Select Confirm to submit your application.

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Step 8: Complete business verification (KYB)

You’ll be asked to provide business registration details and information about relevant individuals associated with the business. The information required will depend on your business type and ownership structure.

This process is sometimes called a Know Your Business or KYB check. It helps us understand who owns and controls the business, confirm who is authorised to act on its behalf and meet our legal and regulatory obligations.

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What happens next

Your application will be created and your progress is saved.
After submission, our team will review your information.
If we need more information or documents, we'll contact you by email. Please keep an eye on your inbox, including your spam or junk folder.
Once your application is approved, you'll be able to access your account and start using Send.

What may delay your application:

Information or documents are missing, unclear or inconsistent.
We cannot complete verification using the information provided.
Your business has a more complex structure, such as a trust or layered ownership arrangement.
Additional information or review is required.

If you haven't heard from us and you're unsure about the status of your application, please contact our support team.

Common questions

My ABN isn't being recognised

Check that the ABN entered is correct and matches your registered business details.
Make sure there are no extra spaces or typos.
If your ABN is correct and the issue continues, please contact our support team.

I'm a director but the business lookup isn't finding my company

Check that you've selected the correct country of registration.
Make sure the business name matches exactly how it's registered.
If the issue continues, please contact our support team.

Why do you need information on all my directors?

We’re required to identify and, where required, verify relevant individuals associated with a business. Depending on the business structure, this may include directors, beneficial owners, partners, trustees, controllers and people authorised to act on its behalf.
Collecting this information helps us understand the ownership and control of the business, confirm who can act for it and manage fraud and financial crime risks.

Contact us

Call Us

Phone: 1800 982 418
International: +61 7 5619 5700
Hours: 8:30am - 5:30pm AEST/AEDT, Monday - Friday

Email Us

info@sendpayments.com