I would like to close my account

Before you start

Before requesting account closure, please make sure:

You no longer need access to your Send account
Any payments or transfers in progress have settled
Your account balance is $0 (see "I still have money in my account" below)
You have access to the email address linked to your account
If your account is closed, to use Send you’ll need to reapply and reregister an account again. Send cannot reinstate your original account.

How to close your account.

Step 1: Contact our support team

You can request to close your account by phone or email. Please note that our team will need to speak with you on the phone before your account can be closed.

Phone: 1800 982 418
International: +61 7 5619 5700
Hours: 8:30am - 5:30pm AEST/AEDT, Monday - Friday

Step 2: Confirm your identity over the phone

A member of our support team will call you to confirm your request. They will ask you a few questions to confirm your identity before your account can be closed.

This helps us protect your account and prevent unauthorised closure requests.

What happens next

Once your request is received:

Our support team will review your request
Once your identity has been confirmed, we will action your account closure

Your account closure may be delayed if:

There are pending transfers still settling
Your account still has a balance
Additional verification is needed

If you have not heard back from our support team, please get in touch with us again using the contact details below.

Common questions

I still have money in my account

Your account balance must be $0 before it can be closed. To clear your balance, you can:

Send the funds to a recipient, or
Pay the funds back into your own bank account

If you are not sure how to clear your balance, please contact our support team and we'll help you sort it out.

I have a transfer still in progress

Your account cannot be closed until any in-progress transfers have settled. Once the transfer is complete, please contact support again to continue with closure.

I no longer have access to my email address

Our support team can still help. They may ask additional questions over the phone to confirm your identity before processing your request.

I have a business or company account

The closure process for business or company accounts may include additional steps. Our support team will guide you through what is needed.

Contact us

Call Us