How to open a new wallet
This article shows you how to open a new wallet in your Send account.
A wallet is where your money is held in your Send account. Each wallet holds one currency, so you can have separate wallets for different currencies (for example, AUD, USD or GBP). Wallets let you receive money, temporarily hold a balance, and use those funds to make payments or convert to another currency.
We support wallet balances for 19 currencies. If the currency you need isn't available as a wallet, you can still send payments in over 120 currencies directly to your recipient.
Before you start
- You'll need an active Send account. If your account is still being reviewed, you won't be able to open a new wallet yet.
- You can open one wallet per currency.
- Available currencies appear in the wallet currency dropdown in your account.
How to open a wallet.
Step 1: Start opening your new wallet
You can do this from two places:
- Dashboard: click the Open a new wallet button.
- Wallets page: click the Create wallet button.
[Suggested visual: add a screenshot of the dashboard "Open a new wallet" button and the Wallets page "Create wallet" button.]
Step 2: Choose the currency for your wallet
- Select the currency you want from the dropdown menu.
- Your wallet will be named automatically after the currency you choose (for example, "GBP wallet").
- You can also add an optional description. This is only visible on your wallet page and is helpful if you want to remind yourself what the wallet is for.
[Suggested visual: add a screenshot of the currency dropdown and description field.]
Step 3: Click "Next" to create your wallet
- After you click Next, you'll be taken to your new wallet page.
- A confirmation message will appear that says "Wallet created".
[Suggested visual: add a screenshot of the "Wallet created" success message on the wallet page.]
What happens next
- When your wallet is ready, your pay-in details will appear on the wallet page so you can add funds.
- If your pay-in details aren't ready yet, you may see a banner on the wallet page that explains setup is still in progress and provides a contact number for our Service Team. Refresh the page or try again shortly.
- Once your wallet is ready, see <u>Adding money into your account or wallet</u> for the next steps.
Common questions
I can't see the 'Open a new wallet' or 'Create wallet' button
- Your account may still be in review. You'll need an active Send account before you can open additional wallets.
- If your account is active and the button still isn't showing, contact support.
My new wallet isn't ready yet
- If the wallet page shows a setup banner, refresh the page or try again shortly.
- If it's still not ready, contact support.
Why can't I find the currency I want?
- Available currencies are listed in the wallet currency dropdown. If your currency isn't there, contact support to discuss your options.
Can I have two wallets in the same currency?
- No. You can only have one wallet per currency.
- If you already have a wallet in that currency, it will appear on your Wallets page and you can use it straight away.
Contact us
Call Us
Phone: 1800 982 418
International: +61 7 5619 5700
Hours: 8:30am - 5:30pm AEST/AEDT, Monday - Friday