How to add a recipient's address manually
This article helps you fill in your recipient's address manually when the address lookup can't find them. It includes examples for common countries so you know what to put in each field.
Before you start
- For individual recipients:
- You'll need your recipient's full residential address, including any apartment or unit number and the post code.
- You'll need to know the country they live in.
- If you're unsure of the recipient's full residential address, check with them before continuing. Don't use the bank's address, as this may delay the recipient being activated or cause the recipient to be rejected.
- For more information see How to add a new recipient
- For business recipients:
- You'll need the recipient's full registered business address, including any suite, floor, or unit number and the post code.
- If you're unsure of the recipient's registered business address, check with them before continuing. Don't use the bank's address, as this may delay the recipient being activated or cause the recipient to be rejected.
- If you're unsure of the recipient's registered business address, its best to check with them as adding the bank's address may delay or cause a recipient to be rejected
- You'll need to know the country of the registered business address.
- For more information, see How to add a new business recipient.
Step 1: Open the "Add a new recipient" screen
- From your dashboard, go to Recipients, then select Add recipient.
- Select your recipient type and continue to Recipient info.
Step 2: Find the address section
For individual recipients, you'll see Residential address. For business recipients, you'll see Registered business address. In either case, you'll see six fields:
- Country (required)
- Apt, suite, etc. (optional)
- Street address (required)
- City or suburb (required)
- State (required)
- Post code (required)
These fields stay the same no matter which country you choose.
Step 3: Select the country
- Tap the Country field and select your recipient's country from the list.
- Make sure this matches where they actually live.
Step 4: Enter the address using the examples below
Use the country examples below as a guide. Match each part of your recipient's address to the right field.
🇳🇿 New Zealand
New Zealand uses regions instead of states. Enter the region name (for example, "Auckland") in the State field.
Example address: Apartment 3, 12 Queen Street, Ponsonby, Auckland 101
|
Field |
What to enter |
|
Country |
New Zealand |
|
Apt, suite, etc. |
Apartment 3 |
|
Street address |
12 Queen Street |
|
City or suburb |
Ponsonby |
|
State |
Auckland (the region) |
|
Post code |
1011 |
🇺🇸 United States
Example address: Apt 5B, 350 5th Avenue, New York, NY 10118
|
Field |
What to enter |
|
Country |
United States |
|
Apt, suite, etc. |
Apt 5B |
|
Street address |
350 5th Avenue |
|
City or suburb |
New York |
|
State |
NY (or New York) |
|
Post code |
10118 |
🇸🇬 Singapore
Singapore uses regions instead of states. Enter the region name (for example, "Central Region") in the State field.
Example address: #12-34, 123 Orchard Road, Singapore 238858
|
Field |
What to enter |
|
Country |
Singapore |
|
Apt, suite, etc. |
#12-34 |
|
Street address |
123 Orchard Road |
|
City or suburb |
Singapore |
|
State |
Central Region |
|
Post code |
238858 |
🇬🇧 United Kingdom
Example address: Flat 4, 221B Baker Street, London, Greater London, NW1 6XE
|
Field |
What to enter |
|
Country |
United Kingdom |
|
Apt, suite, etc. |
Flat 4 |
|
Street address |
221B Baker Street |
|
City or suburb |
London |
|
State |
Greater London (the county) |
|
Post code |
NW1 6XE |
🇨🇳 China
Chinese addresses are usually written from largest area to smallest (province, city, district, street, building, room). When entering the address into Send, you'll need to flip the order so it fits these fields.
Example address: Room 1502, Building 3, No. 88 Nanjing Road, Huangpu District, Shanghai 200001
|
Field |
What to enter |
|
Country |
China |
|
Apt, suite, etc. |
Room 1502, Building 3 |
|
Street address |
No. 88 Nanjing Road, Huangpu District |
|
City or suburb |
Shanghai |
|
State |
Shanghai (the province or municipality) |
|
Post code |
200001 |
Tip: It's fine to enter the address in English (Pinyin). You don't need to use Chinese characters.
Step 5: Save and continue
- Check each field to make sure the address is correct.
- Select Next to save the address and move on to the next step of adding your recipient.
What happens next
- The address is saved to your recipient profile when you continue.
- Select Next to move to the next step of adding your recipient.
Common questions
My recipient's country doesn't have states - what do I put in the State field?
- Some countries (like New Zealand and Singapore) don't use states. They use regions instead.
- Because the State field is required, enter the region, province, or county name that fits your recipient's country.
My recipient's address is in Chinese characters. Will it work?
- You can enter the address in English using Pinyin (the romanised version).
- Just make sure the address still matches where your recipient actually lives.
The address is too long for the Street address field
- If your address has lots of detail (like a building name, floor, and street), put the smaller details (room, floor, building name) in Apt, suite, etc.
- Keep the street and number in Street address.
I'm not sure what counts as 'City or suburb'
- Use the town, city, or suburb where your recipient lives.
- For very large cities (like Shanghai or London), use the city name in this field, not the district or borough.
I made a mistake after saving the address
- If you've already saved the recipient and need to fix something, contact our support team using the details below.
Contact us
Call Us
Phone: 1800 982 418
International: +61 7 5619 5700
Hours: 8:30am - 5:30pm AEST/AEDT, Monday - Friday