How to add a new business or trust recipient.
Add a new business or trust as a recipient so you can send money to them. This article walks you through what to enter and what happens after you save them.
You can add a recipient for:
- Yourself - for example, an account you hold overseas.
- Another person.
- A business or trust.
This article covers adding a business or trust recipient. To send money to another person, or to yourself, see How to add a new individual recipient.
Before you start
- You need an active Send account.
- Have the business or trust name ready, and enter it exactly as shown on the bank account details you have been given.
- Have the business or trust registered address.
- Have their bank details for the country and currency you are sending to. Bank codes vary by country and currency (for example, IBAN, SWIFT/BIC, BSB, account number).
- For some countries, you may be asked to provide additional tax information for the recipient.
- You must add the recipient and wait for them to become Active before you can send money to them.
How to add a new business or trust recipient.
Step 1: Open the Recipients page
- Sign in to the Send Portal.
- In the left-hand navigation menu, select Recipients.
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Step 2: Start adding a new recipient
- In the top right of the Recipients page, select Add recipient.
- When asked for the recipient type, choose A business or trust.
- In the top right of the Recipients page, select Add recipient.
- When asked for the recipient type, choose:
- Myself - if you're an business sending money to your own account (for example, an account you hold overseas).
- A business or trust - if you are sending money to another business or trust.
- A person - See, <u>How to add a new individual recipient</u>.
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Step 3: Enter the bank details
- Choose the country the money is going to.
- Choose the currency you want to send.
Step 4: Enter the recipient details
Enter the recipient details exactly as they appear on the bank account details you have been given:
- Business or trust name
- Address of the business
Tip: Small differences, like a typo in the business name, can cause the bank to reject the payment. Please double-check the spelling.
Step 5: Add tax information (if requested)
- If no tax fields appear, you don't need to complete this step.
- For some countries, you may be asked to provide additional tax information for the recipient.
- If these fields appear, complete them carefully.
Step 6: Enter the account details
- Account name (the name on their bank account)
- Enter the bank codes and account details shown on screen. The fields will change based on the country and currency you selected.
- If you need help finding a particular bank code, please contact our support team.
- Check every field carefully.
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Step 7: Check the bank validation
For some countries, we automatically check the bank code you entered.
When validation is available, you will see a panel showing the bank's name and country. We will also let you know if the bank is located in a different country to the one you chose.
- If the bank name and country look right, click Next.
- If anything looks wrong, check the details with the business or trust before continuing.
The bank validation only checks the bank code and related bank information. It does not verify the recipient or confirm account ownership.
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What happens next
After you save, the recipient will be reviewed before you can use them for payments.
While the review is in progress, you may see one of these statuses in the portal:
- PENDING - the recipient is under review.
- TO DO - we require more information from you.
- ACTIVE - the recipient is available to use.
- INACTIVE - the recipient is not available to use.
If additional information is required, follow the instructions shown in the portal.
Common questions
My recipient has been pending for a while
- Review times can vary.
- If you have any concerns, please contact our support team.
My recipient has a 'To do' status
- This means more information may be required from you.
- In the left-hand navigation menu, select Tasks to check if there's anything outstanding.
- Follow the instructions shown in the portal.
Which name should I use for the business or trust?
- Use the business or trust name exactly as it appears on the bank account details you have been given.
- If you are unsure which name to use, check with the business or trust before continuing.
I made a typo in the recipient's details
- Delete the recipient with the incorrect details, then create a new recipient using the updated details.
- If you need help, please contact our support team.
The bank validation shows the wrong bank or country
- Double-check the bank code you entered for any typos.
- Confirm the details with the business or trust before continuing.
- If you need help, please contact our support team.
I don't recognise the bank code I'm being asked for
- Different countries use different bank codes (for example, IBAN, SWIFT/BIC, BSB, account number).
- If you need help, please contact our support team.
My recipient is showing as Inactive
- An Inactive recipient is not available to use for new payments.
- Contact our support team if you need help understanding the status or sending a future payment.
Contact us
Call Us
Phone: 1800 982 418
International: +61 7 5619 5700
Hours: 8:30am - 5:30pm AEST/AEDT, Monday - Friday