How does Send keep my account safe?
Your account safety is important to us. This article explains some of the checks and controls Send uses, and what you can do to help keep your account and your information safe.
Identity and compliance checks
Send verifies your identity and assess your account as part of our legal and compliance obligations before onboarding you or processing your payments.
These checks happen when you open an account, update your details, add a recipient or make a payment.
Risk checks on payments
Payments are subject to screening and risk-based checks before processing. This may include checks on the recipient, the payment purpose, and the supporting information provided. In some cases we may request more information or delay processing where required. We may also reject a payment or return funds where required.
Anti-scam controls
Transactions may be subject to fraud, scam, and other risk checks, and we may request more information or hold transactions if additional checks are needed. For scam warning signs and how to report anything suspicious, see Security and scams.
Multi-factor authentication (MFA)
For help with MFA, see:
- How to set up multi-factor authentication (MFA)
- How do I log in with MFA?
- MFA FAQs
- What if I lose access to my MFA method?
Your data privacy
For details on how Send handles your personal information, see our Privacy Policy and How Send protects your data and what happens if there's a data breach.
How you can help keep your account safe
- Keep your password strong and unique to Send.
- Never share your MFA code, password, or one-time codes with anyone
- Only log in to Send through the official website.
- Watch out for suspicious emails, texts, or calls asking for your details.
- Contact us straight away if you think something is wrong.
Send will never ask you to share your password or current MFA code.
How Send is regulated
- SendFX Limited (Send Payments) operates in Australia under Australian Financial Services Licence (AFSL) number 509635.
- Send is registered with the Australian Transaction Reports and Analysis Centre (AUSTRAC) as an Independent Remittance Service Provider.
Common questions
I got a suspicious email or text pretending to be from Send
- Scammers sometimes pretend to be trusted companies to try to get your details.
- Do not click links, reply, or share any information.
- Forward the message to our support team and delete it.
- For more, see Security and scams.
Why do I need to verify my identity again?
- Send may ask for extra information from time to time as part of our legal and compliance obligations.
- From time to time, Send may request additional information to ensure your account is secure
- When you have a pending task, you'll receive an email notification or see an alert in the Send portal. Simply log in and follow the step-by-step prompts to submit what's needed.
I think someone else has accessed my account
- Change your password straight away.
- Contact our support team using the details below so we can help secure your account.
- If you can, keep any suspicious emails, texts, or messages so we can review them.
Contact us
Call Us
Phone: 1800 982 418
International: +61 7 5619 5700
Hours: 8:30am - 5:30pm AEST/AEDT, Monday - Friday