How do I check my payments' status?

You will need to be signed in to your Send account.
Your transactions are grouped into three types:
- Payments - money you have sent to a recipient.
- Received - money that has come into your wallet (a deposit, also called a "pay in").
- Transfers - money you have moved between your own wallets.

You can look for your recent transactions in a few places in Send:

To see your full history, select View all from the recent transactions list on your Dashboard.

Select the transaction you want to check to view its details.

The status is shown on the transaction details. If you do not see the latest status, try refreshing the page.

Here is what each status means:

Status	What it means
Pending	Your payment is being processed but has not been sent yet. Your payment will keep showing as Pending if we're waiting for your wallet to be funded.
Awaiting funds (Applies only to same currency payments)	Your wallet needs to be funded before the payment can move forward.
Sent	We have sent your payment. It is now on its way to your recipient's bank.
Cancelled	You cancelled the payment before it was sent, or the payment was not funded in time.
Refunded	The payment was rejected along the way and has been refunded back in your wallet.

If you do not see the latest status, try refreshing the page.
For details about updates we may send you about a payment, see How do you notify me about a payment?
For details about how long a payment may take to reach your recipient, see How long will my payment take?
If something does not look right, contact our support team using the details below.

Try selecting View all from the recent transactions list on your Dashboard to see your full history.
A Payment may also be linked to a specific wallet or recipient. Try opening the wallet it was sent from, or the recipient it was sent to.
If you still can't see it, contact our support team.

If you do not see the latest status, try refreshing the page.
If your payment is taking longer than you expected, see How long will my payment take? for more details.

If you are unsure what your current status means, please contact our support team.

For details about updates we may send you about a payment, see How do you notify me about a payment?
If you would like to confirm the latest status of a transaction, open it in Send and try refreshing the page.

Phone: 1800 982 418
International: +61 7 5619 5700
Hours: 8:30am - 5:30pm AEST/AEDT, Monday - Friday

You can check the status of your transactions in Send. This article shows you where to look.