Financial Services Guide
A Financial Services Guide (FSG) is a document that explains the financial services we provide, who we are, and how you can contact us.
Before you start
- The FSG is free to read and you don't need a Send account to view it.
- You can open the FSG on any device, including your phone.
- We update the FSG from time to time. Visit our website to access the current version.
Where to find the Financial Services Guide
- Visit sendpayments.com/financial-services-guide to read the current FSG.
Review related legal documents
Along with our Financial Services Guide (FSG), you may also want to review:
These documents explain how we handle your information and the products we offer.
What happens next
- You don't need to do anything. This article is for your information.
- The FSG explains who we are, the services we provide, how we are paid, and how to make a complaint.
- The FSG also confirms that Send Payments holds an Australian Financial Services Licence (AFSL).
- If you can't open or read the FSG, contact our support team.
Common questions
I can't find the link to the Financial Services Guide
- Visit sendpayments.com/financial-services-guide to read the current FSG.
- If the page won't load, please contact our support team.
I want to make a complaint about Send's services
- The FSG explains how to make a complaint.
- You can also read How do I make a complaint for a quick guide.
- If we can't resolve your complaint, you may be able to escalate it to AFCA. See the FSG or our complaints information for details.
How is Send paid for the services it provides?
- The FSG sets out how we are paid for our financial services.
- For more detail about a specific product, please read our "Product Disclosure Statement".
What's the difference between the FSG, the PDS, and the Terms and Conditions?
- FSG: explains who we are and the financial services we provide.
- PDS: provides important information about a specific product.
- Terms and Conditions: set out the terms that apply when you use a Send account or service.
Has the FSG been updated since I last read it?
- Visit our website to access the current FSG.
- If you saved an older copy, please check the website for the latest version.
Contact us
Call Us
Phone: 1800 982 418
International: +61 7 5619 5700
Hours: 8:30am - 5:30pm AEST/AEDT, Monday - Friday