Before you start
- Country availability can change over time.
- A country being available for one purpose does not always mean it is available for every account, currency, recipient, pay-in, or payment route.
- If a country is unavailable, the Send portal will let you know.
Why some countries may be unavailable
Some countries may be unavailable for a variety of reasons including legal, sanctions, compliance, risk, banking or payment-route requirements.
The Send portal will guide you through the countries, currencies and options available for your account. If a country is unavailable, the portal will let you know during sign-up, when you try to add a recipient, or when you try to pay money in.
Countries we can send money to
You can send money from your Send account to a recipient in any of the countries below. If you want to send money to a country not listed, please contact our support team.
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Countries you can pay in from
You can pay money into your Send account from most countries in the world.
Note: Your Send wallet can only accept funds in the same currency as that wallet (for example, only AUD into an AUD wallet, only USD into a USD wallet) for more information see, Adding money into your account or wallet.
Countries not currently available
We are not able to send money to, or pay money into your Send account, from the countries below at this time.
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How to check a countries availability in the Send Portal
Step 1: When you open a Send account
- When you sign up, you'll be asked to add the countries you plan to send money to or receive funds from.
- If your country is not available, the portal will show you a message.
- If you're unsure what to do next, please contact our support team.
Step 2: When you add a recipient
- When you add a recipient, you'll choose the country where they hold their bank account.
- If the recipient's country is supported, you can continue setting up the recipient.
- If the recipient's country is not available, the portal will show you a message and you may need to contact our support team for assistance.
Step 3: When you pay money into your account from overseas
- If a pay-in involves a country, currency or payment route we don't support, we may be unable to process it.
- If you're planning to pay money into your Send account from overseas and you're not sure whether that country is supported, please contact our support team before the transfer is sent.
What happens next
- If you tried to add a recipient in an unavailable country, the recipient will not be saved.
- If you try to pay money into your account from a country, currency or route we cannot support, the funds will not be added to your wallet and may be returned through the original payment route.
- If you need help, please contact our support team for assistance.
Common questions
I picked a country and the portal says you don't support it. What does that mean?
- It means the country is not currently available on Send.
- If the portal showed you a message that you cannot complete the step, please contact our support team for assistance.
Why can't I send money to my friend or family member overseas?
- The recipient's country may not currently be available on Send.
- Please contact our support team for assistance.
I tried to pay money into my Send account and it didn't arrive. Could it be a country issue?
- Yes, this can happen if the country you're paying in from is not currently available on Send.
- Please contact our support team so we can look into it for you.
My country was supported when I signed up, but now I can't transact. Why?
- Country availability can change over time.
- If your country has become unavailable, we may be unable to process certain transactions.
- Please contact our support team for assistance.
Contact us
Call Us
Phone: 1800 982 418
International: +61 7 5619 5700
Hours: 8:30am - 5:30pm AEST/AEDT, Monday - Friday