Can you send a payment confirmation to my recipient?
Wondering how to send a payment confirmation to your recipient? While Send doesn't contact recipients directly, this article explains how you can easily share a screenshot or request an official proof of payment to forward to them.
Before you start
- You'll need to be logged in to your Send account.
- You'll need your transaction details (the recipient's name and the date of the payment).
- A payment confirmation is only available once the payment status shows as Sent.
How to get a payment confirmation your recipient.
Step 1: Help your recipient identify the payment on their statement
When you set up a payment, you can fill in the Your reference (appears on their statement) field. Whatever you type here is what your recipient will see on their bank statement next to the incoming payment, so they can match it to you or to an invoice.
- Use something your recipient will recognise (for example, an invoice number or your name).
- Keep it short. Some banks shorten long references.
[Suggested visual: add a screenshot of the "Your reference (appears on their statement)" field on the payment screen.]
Step 2: Share confirmation with your recipient yourself
If your recipient needs written proof that the payment has been sent, you have two options:
Send them a screenshot
- Open the transaction in your Send dashboard.
- Take a screenshot of the transaction details.
- Email or message it to your recipient.
Request an official payment confirmation and forward it
- Request a payment confirmation from our support team. For step by step instructions, see How do I download a payment confirmation?
- Once you receive the confirmation, forward it to your recipient.
Step 3: Pick the right document before you forward anything
There are different confirmation documents available at different stages of a transaction. Before sharing one with your recipient, make sure you request the document that matches what you want to show.
- If you're not sure which document is right, contact our support team and let them know what you'd like to send to your recipient.
- Only forward a document once you're comfortable with the information it contains.
What happens next
- Your recipient will not receive a payment confirmation or payment status notification from Send.
- If the payment is processed successfully, your recipient will usually identify it when the funds arrive in their account.
- If you used the Your reference (appears on their statement) field, your reference should appear on their bank statement next to the incoming payment.
- If you've requested a payment confirmation from support, most requests are completed the same business day.
- If you're not sure when the payment will arrive, see How long will my payment take?
- If your payment shows as Sent but your recipient hasn't received it yet, see My payment is 'Sent' but it hasn't arrived yet?
Common questions
My recipient says they haven't received any email or notification from Send
- That's expected. Send does not send payment confirmations or payment status notifications directly to recipients.
- If you'd like to give your recipient written proof, send them a screenshot of the transaction or forward an official payment confirmation.
My recipient can't tell which payment is mine on their statement
- Ask them to look for the reference you entered in the Your reference (appears on their statement) field.
- If you didn't add a reference, send them a screenshot of the transaction or forward a payment confirmation so they can match the amount and date.
- For future payments, fill in the reference field so it's easier for them to match.
Can I just give my recipient access to my Send account?
- Please don't share access to your Send account. Instead, share a screenshot or a payment confirmation.
Does Send send confirmations to recipients?
- Send does not send confirmations directly to recipients. If your recipient needs confirmation, please share it with them yourself using one of the options above.
Contact us
Call Us
Phone: 1800 982 418
International: +61 7 5619 5700
Hours: 8:30am - 5:30pm AEST/AEDT, Monday - Friday