Are there limits to how much I can send?
Send is built to give you flexibility with your payments and transfers, within some limits. The minimum amount you can send through the Send portal is AUD $250. The maximum amount varies from account to account. If you receive an alert in the portal that your amount is too high, or if you need to send less than AUD $250, please contact our Customer Support team and we'll help you complete your payment.
Before you start
- This article is for Send portal customers.
- You'll need to be logged in to your Send account to start a payment or transfer.
How to find payment and transfer limits.
Step 1: Enter the amount you want to send
- Open Send and log in.
- Start a new payment or transfer.
- Enter the amount you want to send.
Suggested visual: add a screenshot of the "Enter amount" screen.
Step 2: If you see a message about your amount, contact us
- If your amount is within the standard range, you can continue through the normal Send process.
- If your amount is less than AUD 250, or higher than the portal's maximum, you'll see an on-screen message letting you know.
- The message will ask you to either reduce the amount, or contact our Customer Support team for help with a larger payment.
- If you regularly need to trade above your current limit, please contact our support team to request an increase.
Suggested visual: add a screenshot of the on-screen message.
What happens next
- If your amount is accepted in the portal, your payment or transfer will continue through the normal Send process.
- If you contact us for help, our team will review your request and get in touch with next steps.
- For some payments we may need extra information or documentation before your payment can proceed.
- You don't need to take any further action until our team is back in touch.
Common questions
Is there a minimum amount I need to send?
- Yes. The minimum amount you can send through the Send portal is AUD 250.If you need to send less than AUD 250, please contact our customer service team and we'll help you complete your payment.
Is there a maximum amount I can send?
- Yes. The Send portal has a maximum amount you can send in a single payment or transfer.
- If you need to send more than the portal's maximum, please contact our customer service team.
- If you regularly need to trade above your current limit, please contact our support team to request an increase.
I got a message saying my amount is outside the standard range
- This means your amount is either less than AUD 250 (our minimum) or more than the portal's maximum.
- You can either change the amount and try again, or contact our customer service team for help.
My limits look different to what someone else has told me
- If your Send account is provided through a partner, or if your transaction has specific characteristics, what you see in the portal may be different.
- Please contact our customer service team so we can confirm what applies to your account.
Related articles
- What documents might I need for a large transfer?
- Is it safe to send large amounts with Send?
- Tips for getting started with large transfers
- How long does a large payment take?
Contact us
Call Us
Phone: 1800 982 418
International: +61 7 5619 5700
Hours: 8:30am - 5:30pm AEST/AEDT, Monday - Friday